Sarah, yes you have a point that everyone bitches about the site and its true a good 94% do have something negative to say and the other 6% just keeps to themselves and i understand that this is your site and you love it but the sites not only for you and the fact that the people on the site are not haveing as much fun as they could should be a red flag for you and you should be trying to fix said problem. sure you can ban everyone that says something bad, but then where are the ones that keep the site alive? banned. then yes new people MAY come to the site and itll be fun at first but then what, it will get boring again and theyll start complaining to and youll ban more people, in the end your only hurting your own site.